Why Work With Us?

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Here's what our satisfied customers are saying about us:

Steve O'Brien was efficient and professional throughout the entire process. Steve appropriately applied the current real estate conditions to the overall marketing plan and guided me very well. I am extremely pleased with the results! 

By nature, I am demanding with high expectations and James was a complete Rock Star by my book. I would not hesitate to recommend him to anyone that I know. We met James at an open house almost 2 years ago; he stayed in touch and helped us familiarize ourselves with the market and the value of my house. Last year, we decided last minute not to list our house and he and his broker were very respectful of our decision and did not feel pressured to do so. When we finally listed our house, the process was very professionally handled and efficient.

Here's a synopsis of the timelines: We decided to list our house on a Tuesday, the photographer was scheduled for Wed., the house listing went online on Thursday, broker tour on Friday, two open houses on Saturday and Sunday, and we accepted an offer, above asking price with favorable conditions by the following Tuesday. Many issues came up in the sale of the house; I will highlight a couple to showcase James exemplary service.

Firstly, it was clear that the fire inspection was not going to pass. James helped in the sourcing and scheduling of the electrician for the rewiring of all the fire alarms. He has a wide network of contractors and without fail they have come through for us. What was remarkable about this particular issue is that we were on vacation when the work was scheduled. It was unavoidable, but the electrician has left some holes in the ceiling and walls that required a handyman to patch and paint the holes. James tried to schedule a handyman but was unable on a short notice. To our amazement, he found out that he spent a late evening with his son doing the work himself on our house. This work was done 2 days before closing so it was critical that it gets done. Clearly, this was beyond our expectations and above and beyond the tour of duty and we were immensely grateful for his dedication.

Secondly, and more noteworthy and remarkable was the way that James handled some title related issues that showed up at the last minute. This is a long and convoluted story but suffice it to say that James spent more time helping us than 5 different law offices combined. He was resourceful in finding the owner title insurance company (we were on vacation), he figured out through incredible detective work that one title issue was a non-issue (5 different law offices did not spot it), he spent endless hours on the phone with my bank and their hierarchy trying to resolve two title issues that were wrongly discharged. He was again more effective than my own lawyers! I did not think that I will close on my house and was getting ready for backup plans. I have no doubt in my mind that without James' help my house would not have sold. We were encountering a difficult buyer that would not accept indemnification and all title irregularities needed to be resolved ahead of the sale, and they were in record time. Well done James!

I mentioned his network earlier and I want to highlight another example. The office recommended a paint job for the exterior of the house before selling. We called a number of painters and James referred us to someone that did the work on his mother's home. The guy was professional, punctual, got the job done with care at half the cost of the other quotes that we got. We have since recommended him to a number of our friends and was hired by two. James is a very nice person and cares about his clients. He is very resourceful, patient, and a dedicated agent and we were lucky to have met him and happy to have hired him to represent us in the sale and buying of our home.

We would not hesitate to recommend James or his broker to our friends. This is a great office, run very professionally, able to build trust through dedicated agent and knowledgeable broker.

James was the best and I have the greatest appreciation for his efforts and work on our behalf. He especially made things easy for me down the closing stretch in ways that I would think are beyond the call of duty for many realtors.

Kathy is the best! She worked tirelessy on my behalf, dealing with a mutlitude of issues that came up, and always handled problems in a professional and calm manner. She was pleasant, honest and always the professional. She is extremely knowledgeable in the entire process of home purchase from start to finish. I never had a moments doubt that Kathy was the broker for me!! I will recommend her to anyone I know looking to buy or sell a home! Thank you for the opportunity to work with such a wonderful person!

Chris was AMAZING! He introduced himself as a realtor/therapist...which was exactly what one needs when buying your first home. He was extremely patient with us as we tried to figure out what exactly we were looking for in a home. Even taking us out to Concord to look at properties. Chris's knowledge of the market and close relationships with other realtors in Arlington, was ultimately what got us our home. His personal presentation of our offer telling the sellers of our desire to make 17 Gray our home was what truly made it all happen. I would and have recommended Chris to anyone looking to buy a home here in Arlington. He is a true gem in world of real estate.

Julie Horvath is very professional, and, at the same time, very understanding and helpful in dealing with the emotions of selling a house that has been our home for 35 years. This is the third time our family has used Julie's services; we have already recommended her to friends and will continue to do so.

Emily was one of the best brokers I've ever had to deal with. She treated us like family -- more specifically, like a mother treats her kids. She went on and beyond with what her responsibility was as a buyer's broker. She ended up recommending fantastic people for the home inspection, lead inspection, termite inspection, and others. She went out of her way to purchase the radon containers for me and place them in the house when we still lived quite away from here. She kept in touch daily, and was extremely responsive, and she was available for us whenever we needed assistance. Overall, her knowledge, her personality, and her incredible help made this an amazing experience. This has truly been a pleasant event, and it was solely because of Emily! I wish more people were like her. I would extremely highly recommend her, and in the future, I would most definitely go to her for buying or selling a home!!

While home buying experience can be very stressful experience especially for a first time home buyer like myself, Emily has been extremely helpful. She has patiently guided me thru the entire buying process. Her advise and guidance are very well appreciated since my lawyer and banker were very unresponsive to my queries and questions. They were only looking out for the best interest of the bank and definitely not for me. Emily has also been an effective conduit between all parties in the transaction. She helped resolve any issues that arose in a timely manner. I must say she has represented the seller very well, but at the same time she has did not compromise my interest as a buyer at all. She played the middle-person role very well and no doubt very fair. In the last 2 months, I have build a great deal of respect for Emily's knowledge and experience in the real estate business. I will definitely recommend her service to others who may be buying or selling a property.

Emily went above and beyond the call of duty and brought my sale to a successful conclusion in 2 months at a higher price than any of her competitors suggested it would sell for. She was extremely trustworthy, helpful and professional.

My Century 21 realtor, gave me more service than I could ever expect. She assisted me not only in the listing of the condo, but in all aspects of the necessary renovations to the unit before selling it. She was in contact with me almost daily, was there at the unit when workers were expected, helped me choose appropriate colors, granite, lighting fixtures, etc. I felt as if I were the only person she was assisting during the entire time. I certainly plan to list my property with her when I decide to "downsize". She is a real professional with great attention to details.

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